Privacy Policy

GREEN SIGNAL (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us on WhatsApp, submit an enquiry, or use our laundry, dry cleaning, steam ironing, saree finishing, and pickup & delivery services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Your name.
• Your mobile number or WhatsApp number.
• Your address or pickup location.
• Your email address, if shared.
• Details of garments or services requested.
• Delivery instructions or service preferences.
• Any other information you voluntarily share with us through forms, calls, WhatsApp messages, or direct communication.

We may also collect limited technical information such as browser type, device type, pages visited, and general website usage data, if analytics or tracking tools are used.

How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries.
• To schedule pickup and delivery.
• To process laundry, dry cleaning, and steam ironing requests.
• To communicate order status, updates, and delivery information.
• To provide customer support.
• To improve our services, website, and customer experience.
• To send promotional offers, service updates, or marketing messages, where permitted.
• To comply with legal or regulatory requirements.

WhatsApp and Communication

If you contact us through WhatsApp, phone, or message forms, we may use the details you share to respond to your query, process your service request, and maintain service records.

Sharing of Information

We do not sell your personal information.

We may share your information only when necessary:

• With our internal staff or service team for order processing.
• With delivery personnel for pickup and delivery coordination.
• With service providers or partners who help us operate our website, communications, or business systems.
• If required by law, regulation, legal process, or government request.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as it is necessary for:

• providing our services,
• maintaining order records,
• customer support,
• legal or accounting requirements,
• or business operations.

Cookies and Analytics

Our website may use cookies or similar technologies to improve performance, understand usage, and support marketing or analytics. You may be able to disable cookies through your browser settings, but some site features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp or Google Maps. We are not responsible for the privacy practices of those third-party services. We encourage you to review their privacy policies separately.

Your Choices

You may:

• Request access to the personal information you have shared with us.
• Request correction of inaccurate information.
• Ask us not to send promotional messages, where applicable.
• Contact us with privacy-related concerns.

Children’s Privacy

Our website and services are not intended for children under 18 years of age without the involvement of a parent or guardian. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

GREEN SIGNAL
No.1, Anna Salai, Easwaran Nagar, Pammal, Chennai – 600 075

WhatsApp: 99400 56022